Shipping policy

Last updated: November 24, 2025

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed at Rubbery. It should be read together with our Terms of Service and Refund Policy. By placing an order on our website, you agree to the terms outlined below.

Where We Ship

We currently ship orders from Lithuania to all European Union (EU) countries. At this time, we do not ship outside the EU.

Our shipping partners are selected via trusted logistics aggregators (such as local providers cooperating with siusk pigiau or equivalent services). For each order, we choose a reliable and cost-efficient carrier based on destination and service availability.

Order Processing Times

We process and prepare orders for shipment within 1–2 business days after the order is placed and payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods (promotions, holidays, or high order volume), processing times may be slightly extended, but we will always aim to dispatch your order as quickly as possible.

Processing time is separate from the delivery time estimates listed below.

Estimated Delivery Times

Delivery times vary depending on your location within the EU and the carrier used. Typical estimated delivery times from dispatch are:

  • Baltic countries (Lithuania, Latvia, Estonia): approx. 2–4 business days
  • Central & Northern Europe (e.g. Poland, Germany, Sweden, Finland, Denmark): approx. 3–7 business days
  • Rest of EU: approx. 4–10 business days

These are estimates only and not guaranteed delivery dates. Delays may occur due to factors outside our control (such as carrier delays, weather, strikes, customs checks in certain regions, or local holidays).

Shipping Costs

Shipping costs are calculated based on destination, total order weight, and chosen shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

  • All prices are shown in accordance with applicable EU VAT rules and include any VAT where required by law.
  • There are no additional customs duties or import charges for deliveries within the EU under normal circumstances.

Carriers and Service Type

We work with multiple carriers via a shipping aggregator to always choose a reliable and cost-effective option for your order. Depending on destination, this may include national postal services or private courier companies.

  • Carrier selection is managed by us to keep shipping affordable and efficient.
  • We may use different carriers for different countries or order sizes.

Tracking Information

All orders are shipped with tracking included.

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link or tracking number.
  • You can use this tracking information to follow the progress of your delivery via the carrier’s website.
  • If tracking does not update for an extended period or you believe your parcel is lost, please contact us at info@rubbery.store.

Discreet Packaging

We understand that privacy is important. All orders are shipped in discreet packaging without explicit references to the nature of the products inside.

  • The sender information will be shown as our legal entity or trade name, but the packaging will not display product images or explicit descriptions.
  • Inside the parcel, products are securely packed to protect them during transit.

Delivery Attempts and Unclaimed Parcels

Depending on the carrier and destination, your parcel may be delivered directly to your address or to a pick-up point.

  • If delivery is attempted and you are not available, the carrier may leave a notice or redirect the parcel to a nearby collection point.
  • It is your responsibility to follow the carrier instructions and collect the parcel within the specified time.
  • Unclaimed parcels that are returned to us may be refunded minus the original shipping cost and any return charges imposed by the carrier, unless otherwise required by law or covered by our error.

Delays, Lost or Damaged Shipments

While we do our best to ensure timely delivery, delays can happen.

  • If your order is significantly delayed beyond the estimated delivery time, please contact us at info@rubbery.store with your order number and tracking details.
  • If your parcel arrives visibly damaged, please document the damage (photos of the parcel and contents) and contact us as soon as possible. We will review the case and, where appropriate, arrange a replacement or refund.
  • If the carrier confirms that a parcel is lost, we will work with them to investigate and resolve the issue. Once confirmed as lost, we will offer a replacement or refund.

Changes to Shipping Address

Please ensure that your shipping address is complete and accurate at checkout.

  • If you notice an error in your address after placing the order, contact us immediately at info@rubbery.store.
  • We cannot guarantee that we will be able to modify the address once the order has been processed or dispatched.
  • We are not responsible for orders delivered to an incorrect address provided by the customer.

Relationship with Refunds and EU Consumer Rights

This Shipping & Delivery Policy should be read together with our Refund Policy and Terms of Service.

  • Information about your EU 14-day cooling-off right, eligibility for returns, and refund conditions (including exceptions for opened condoms due to hygiene reasons) is set out in our Refund Policy.
  • Original shipping costs and return shipping costs are treated in accordance with our Refund Policy and applicable EU consumer protection laws.

Contact

If you have any questions about shipping, delivery, tracking, or your specific order, please contact us at:

MB “Rubbery”
V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
Email: info@rubbery.store